FAQ
1. How do I create an account?
To create an account, click on the ‘Sign Up’ button at the top right corner of the homepage. Fill in your details, choose a password, and click ‘Create Account’. You will receive a confirmation email to verify your account.
2. How do I reset my password?
Click on the ‘Forgot Password’ link on the login page. Enter your registered email address, and we’ll send you a link to reset your password.
3. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and digital wallets such as Apple Pay and Google Pay. You can manage your payment methods in your account settings.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number on our ‘Order Tracking’ page to check the status of your delivery.
5. What is your return policy?
We offer a 30-day return policy for most items. Products must be returned in their original condition and packaging. To initiate a return, visit our ‘Returns’ page and follow the instructions.
6. How do I contact customer service?
You can contact our customer service team through the ‘Contact Us’ page, where you can find options to chat with us live, send an email, or call our support hotline. We aim to respond to all inquiries within 24 hours.
7. Can I change or cancel my order?
You can change or cancel your order within 24 hours of placing it. Visit your order history in your account settings and select the order you wish to modify. If the order has already been shipped, changes or cancellations may not be possible.
8. How do I apply a discount code?
At checkout, enter your discount code in the ‘Promo Code’ box and click ‘Apply’. The discount will be reflected in your order total. Please ensure the code is valid and not expired.
9. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times vary based on the destination. Please check our ‘Shipping Information’ page for details on international shipping rates and policies.
10. How can I leave a review for a product?
To leave a review, go to the product page of the item you purchased and scroll down to the ‘Customer Reviews’ section. Click on ‘Write a Review’, rate the product, and share your experience. Your feedback helps us improve our offerings.