Shipping & Policy

Shipping and Policy Shipping Information 1. What are your shipping options? We offer several shipping options to suit your needs: Standard Shipping : Delivery within 5-7 business days. Expedited Shipping: Delivery within 2-3 business days. -Overnight Shipping: Next business day delivery for orders placed before 12 PM (noon). 2. Do you offer international shipping? Yes, we ship to many countries worldwide. International shipping rates and delivery times vary based on the destination. Please check the 'Shipping Information' page for specific details. 3. How much does shipping cost? Shipping costs depend on the shipping method selected and the destination of the order. The shipping cost will be calculated and displayed at checkout. 4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number on our 'Order Tracking' page to check the status of your delivery. 5. What if my package is delayed or lost? If your package is delayed beyond the expected delivery date, please contact our customer service team for assistance. In the event of a lost package, we will work with the carrier to locate it or send a replacement if necessary. **Return Policy** 1. What is your return policy? We offer a 30-day return policy for most items. Products must be returned in their original condition and packaging. Certain items, such as perishable goods and personalized products, may not be eligible for returns. Please refer to our 'Returns' page for detailed information on non-returnable items. 2. How do I initiate a return? To initiate a return, log in to your account and navigate to the 'Order History' section. Select the order you wish to return and click 'Request a Return'. Follow the instructions to print a return label and package the item securely. 3. Are there any return shipping fees? Return shipping fees may apply depending on the reason for the return. If the return is due to a defective product or an error on our part, we will cover the return shipping costs. For other returns, the customer is responsible for the return shipping fees. 4. How long does it take to process a return? Once we receive your returned item, we will inspect it and process the refund within 5-7 business days. Refunds will be issued to the original payment method. You will receive a confirmation email once the refund is processed. 5. Can I exchange an item? Yes, we offer exchanges for different sizes or colors of the same item. To exchange an item, follow the same steps as initiating a return and select the exchange option. If the item you want is out of stock, we will issue a refund instead. 6. What if I receive a damaged or defective item? If you receive a damaged or defective item, please contact our customer service team immediately with your order number and a photo of the damaged item. We will arrange for a replacement or refund as quickly as possible. **Contact Us** If you have any additional questions or need further assistance, please reach out to our customer service team through the 'Contact Us' page. We are here to help.